Help Desk Executive

Job Description

We are seeking a Help Desk Executive to provide technical and customer support by assisting users with software, hardware, and service-related issues. The candidate will troubleshoot problems, respond to customer queries through phone, email, and online support systems, and escalate complex issues to the appropriate technical teams. Maintaining service records and ensuring timely issue resolution are key responsibilities of this role.

Required Skills

Technical Skills

• Computer Fundamentals
• Windows Operating System
• MS Office
• Email Support
• Ticket Management Software
• Basic Networking Knowledge

Soft Skills

• Communication Skills
• Analytical Thinking
• Problem Solving
• Customer Handling
• Time Management
• Teamwork
• Attention to Detail

Salary

₹20,000 – ₹32,000 per month

Working Hours

• Monday to Saturday
• 9:00 AM – 6:00 PM
• Sunday Holiday